Shipping policy

Shipping Policy
Last updated: April 1, 2026
1. Processing Time
Because each piece is created bespoke, production time varies depending on the complexity of the design, stone sourcing, and any custom requirements. From order confirmation to delivery, the full process typically takes 4 to 6 weeks. Estimated timelines will be confirmed at the time of quotation.
2. Shipping Methods
Once your piece is complete, you may choose between:

Insured shipping via FedEx, fully insured for the full value of your piece
In-person hand delivery, by appointment

Shipping costs, if applicable, will be confirmed at the time of order.
3. Shipping Destinations
We currently ship within Europe. If you are located outside Europe, please contact us at soijewelry.atelier@gmail.com to discuss availability and arrangements.
4. Delivery Time
The 4 to 6 week timeline above includes both production and delivery. Once your piece is dispatched via FedEx, you will receive a tracking number, and delivery typically follows within 48 hours. If you choose in-person delivery, we will coordinate a time directly with you.
5. Signature and Insurance
Given the value of bespoke jewelry, all FedEx shipments require a signature upon delivery and are insured against loss or damage during transit. Please inspect your package upon arrival and report any visible damage immediately to both FedEx and SOI Jewelry.
6. Customs and Import Duties
For shipments outside the European Union, the recipient may be responsible for customs duties, import taxes, or related fees imposed by the destination country. These charges are not included in the order total and are the responsibility of the client.
7. In-Person Delivery
If you prefer to receive your piece in person, we will arrange a convenient time and location to hand-deliver your jewel directly to you.
8. Order Tracking
If shipped via FedEx, you will receive a tracking number by email to monitor your delivery.
9. Lost or Damaged Shipments
In the rare event that a FedEx shipment is lost or arrives damaged, please contact us immediately at soijewelry.atelier@gmail.com. As all shipments are insured, we will work with FedEx to resolve the issue as quickly as possible.